I accept all major Credit Cards, PayPal, Apple Pay, Google Pay, AfterPay (no minimum), and ShopPay Payments ($50 minimum). I reserve the right to refuse service. Orders flagged as medium or high risk for fraud are cancelled.
I gladly refund eligible items that are returned within 30 days. Be sure to keep all tags attached. Keep all protective stuffing, dust bags, and plastic on items like sunglasses, wallets, bags.
FINE ART PRINTS are FINAL SALE and cannot be returned.
DIGITAL DOWNLOADS are FINAL SALE and cannot be returned.
T-shirts that are cut (cropped) or any custom made item is final sale.
Email/DM/Text and I can provide info, measurements, etc to help you make an informed purchase that will not require a return.
Return Address
ESPI LANE
300 S Thomas St Ste 302
Pomona CA 91766 USA
I do not accept the following returns:
• items with the tags, protective packaging or barcode sticker, removed
• items not in the same condition as sent (pet hair, smoke, makeup, etc)
• past the return policy
• digital downloads
• art prints
• items on sale for events: Summer/Spring Sale, Black Friday, Cyber Monday, etc
• used or washed garments
• custom orders / items with alterations
• swimwear & lingerie
• promotional or free items
• blind boxes or mystery items
• other items where the description says it's final sale
The buyer is responsible for return postage. If you qualified for free shipping and a return drops the order below the promotional amount the cost of shipping will be deducted from the amount to be refunded. You will only be billed for the shipping cost of the item(s) kept.
*Loungefly items must have their stuffing, any dust bag, plastic, and tags still attached. Please inspect your item prior to use.
Allow 3-5 working days for your item to be printed. I am currently unable to offer rushed services. Working days exclude weekends and holidays. Artwork cannot be returned, exchanged, or refunded.
See my size guides for more help.
Our bodies are unique so it's difficult for me to guarantee a certain fit. Garment design, body shape, leg length, & your personal preference of fit vary by person. If possible, compare the garment measurements to an item you already own. Don't forget to check each item description or visit my size chart for more help.
For Loungefly related issues see "Loungefly Quality, Flaws & Uniqueness".
If you see an error in your order please keep all tags attached and notify me immediately. I am not responsible for normal wear (snags, tears, stains, popped seams, etc) on worn & used purchases. If an item is damaged from delivery please take as many pics as you can and either email or text right away for assistance.
Some orders may ship separate. Things like black graphic tees or printed art.
If you've sent me an email with no response check your spam/junk mail or use a different contact method.
NEED TO EDIT/CANCEL/CHANGE AN ORDER?
Message before the item ships for any order changes.
Cancellations are only possible if a request is put in immediately after the order was placed. Try to request within 30 mins or sooner. Once an item has been printed, cut, or a shipping label created you’ll need to return the item for a refund.
Please contact me before your item ships with any address changes. I am not responsible for items shipped to a incorrect address.
Please allow up to 72 hours for carriers to scan packages that have been picked up or dropped off.
BE SURE TO ENTER YOUR CORRECT ADDRESS
I am not responsible for postage costs on 'returned to sender' items if you give an incomplete/incorrect address, or give a business name, nickname, username, or alias not on file with USPS.
3rd PARTY SHIPPING FULFILLMENT FOR INTERNATIONAL BUYERS
If you live outside the USA and choose to use a 3rd party fulfillment center you are responsible for arranging shipment and taxes with them. Once the item is delivered to the address you provided in your order I am no longer responsible to loss or lack of delivery. If you do not pay the required taxes with the 3rd party you're item could be held, delayed, or become lost. Use 3rd Party Shipping Centers at your own risk.
REFUND POLICY FOR ITEMS LOST IN THE MAIL
If an item is never tracked as delivered you may receive a refund or replacement 10 days from the last tracking event, or an insurance claim can be filed.
If you provided an incorrect or incomplete address a refund will be issued minus the postage on your order 10 days after the last tracking event (if lost or undelivered). The cost of the item will be withheld until the item is been returned to sender.
ORDER TRACKS AS DELIVERED
• check with household members or neighbors
• check around the house in case the item is hidden
• check that you gave the correct address
• wait up to 72 hours for the package to come in case the carrier scanned the item early
If you've tried all of the above. I can file a missing mail request on your behalf. If the carrier confirms the item was delivered to the wrong GPS/geolocation a claim for loss will be filed with the carrier. Refunds, address changes, replacements, or item substitutes are not available on items tracked as delivered.
I am an Authorized Loungefly & Official Licensed Merch retailer. All items are new, licensed, and direct from the manufacturer's warehouse or distributor.
I ship Loungefly & licensed goods to USA ONLY due to licensing/royalty restrictions. If you live outside the US your order will be cancelled/refunded. You can order here instead: https://funkoeurope.com, or use a shipping service of your own. This includes overseas Armed Forces.
I ship unlicensed goods to: USA, US based Armed Forces, Canada, UK, Australia, New Zealand, and Japan. Buyers from outside the USA are required to pay taxes or VATs.
As of July 1, 2021 I can no longer sell to the EU, and certain countries due to tax laws. I hope this is temporary, and are discussing options with an intermediary. Do not order if you live within an area I do not ship to. If you order anyway and provide an incorrect address that results in a lost package a refund will be issued minus postage costs.
Wholesale is available through Faire for select products: https://espilane.faire.com/user/sign-up.
Wholesale is not available on products that are not made by me. I reserve the right to protect my work, my customers & the IPs of my licensed product vendors. Dropshipping sites that list my items do so without permission. Use of my photos is not allowed, unless the photo links to my Etsy / website.
I am not authorized to sell licensed goods at wholesale or tax-exempt pricing. If you wish to carry licensed goods in your store you must apply for an account with the distributor directly.
Reselling my patches or your own garments is allowed only if the patch is part of a unique project offered for sale. I do not allow my patches to be sold via an e-commerce sites like Etsy, Amazon, etc. You may not sell my patches on blank t-shirts, hats, caps, totes, beanies, socks, etc as this is too similar to goods I already offer online. I reserve the right to refuse service. Bulk purchases may be subject to a resale agreement.
Certain products sold here can expose you to chemicals including di(2-ethylhexyl)phthalate (DEHP), diisononyl phthalate (DINP), bisphenol-A (BPA), cadmium, and lead or lead compounds, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information, go to www.p65Warnings.ca.gov
